Privacy Policy
Last Updated: January 2025
Your Privacy Matters
We respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or use our services.
By using our website, you agree to the collection and use of information as described in this policy.
1. INFORMATION WE COLLECT
Information You Provide Directly:
When you register, purchase, or contact us, we collect:
Full name
Email address
Phone number (if provided)
Payment information
Country/location
Any information you share in forms or messages
When you use our programs, we may collect:
Progress through training modules
Participation in community forums
Attendance at coaching calls
Questions asked and feedback provided
Information Collected Automatically:
When you visit our website, we automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent
Referring website
Cookies and similar tracking technologies
2. HOW WE USE YOUR INFORMATION
We use your information to:
Deliver our services - Provide access to training, send course materials, and support
Process payments - Handle transactions securely through third-party processors
Communicate with you - Send program updates, respond to inquiries, provide support
Improve our services - Analyze usage patterns to enhance user experience
Marketing - Send promotional emails about new programs, tips, and resources (you can opt-out anytime)
Legal compliance - Meet legal obligations and enforce our terms
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties. We only share data in these limited circumstances:
Service Providers:
We work with trusted third-party services to operate our business:
Payment processors (Stripe, PayPal) - to process transactions
Email service (Mailchimp, ConvertKit) - to send emails
Hosting providers (AWS, Cloudflare) - to host our website
Analytics tools (Google Analytics) - to understand website usage
These providers have access only to information needed to perform their functions and are obligated to protect your data.
Legal Requirements:
We may disclose information if required by law, court order, or government request, or to protect our rights and safety.
Business Transfers:
If we sell or merge our business, your information may be transferred to the new owner.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Remember your login and preferences
Analyze website traffic and usage
Deliver personalized content
Track marketing campaign effectiveness
Types of cookies we use:
Essential cookies - Required for website functionality
Analytics cookies - Help us understand how you use our site
Marketing cookies - Track effectiveness of our campaigns
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
5. YOUR DATA RIGHTS
Depending on your location, you may have these rights:
Right to Access - Request a copy of your personal data
Right to Correction - Update inaccurate or incomplete information
Right to Deletion - Request deletion of your data (with some exceptions)
Right to Opt-Out - Unsubscribe from marketing emails anytime
Right to Data Portability - Receive your data in a readable format
To exercise your rights, email: [email protected]
We'll respond within 30 days.
6. DATA SECURITY
We take reasonable measures to protect your information:
Secure SSL encryption for data transmission
Secure servers with restricted access
Regular security audits
Staff training on data protection
However, no system is 100% secure. We cannot guarantee absolute security, so please use strong passwords and protect your login credentials.
7. DATA RETENTION
We retain your information for as long as:
Your account is active
Needed to provide services
Required by law (e.g., tax records for 7 years)
After you request deletion, we'll remove your data within 90 days, except where we must retain it for legal compliance.
8. INTERNATIONAL DATA TRANSFERS
Our services are based in Lebanon, but we serve students globally. Your information may be transferred to and processed in countries outside your own.
By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data.
9. CHILDREN'S PRIVACY
Our services are not intended for anyone under 18 years old. We do not knowingly collect information from children.
If we discover we've collected data from a child, we'll delete it immediately. If you believe a child has provided us information, contact us at [email protected]
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites (e.g., YouTube, social media, affiliate partners). We're not responsible for their privacy practices.
Please review their privacy policies before providing any information.
11. EMAIL COMMUNICATIONS
Transactional Emails:
When you purchase or enroll, we'll send necessary emails (receipts, access information, support). You cannot opt-out of these.
Marketing Emails:
We'll send promotional content, tips, and updates. You can unsubscribe anytime using the link at the bottom of every email.
Unsubscribing does not affect access to purchased programs or transactional emails.
12. GDPR COMPLIANCE (For EU Residents)
If you're in the European Union, you have additional rights under GDPR:
Right to be informed (this policy)
Right of access (request your data)
Right to rectification (correct your data)
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making
Legal basis for processing your data:
Consent - You agreed to receive marketing
Contract - Necessary to provide services you purchased
Legal obligation - Required by law
Legitimate interest - Improve our services
EU Representative: [If you expand to EU, appoint one]
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
We'll notify you of significant changes by:
Posting the updated policy on this page
Updating the "Last Updated" date
Sending email notification (for major changes)
Continued use of our services after changes means you accept the updated policy.
14. CONTACT US
Questions or concerns about this Privacy Policy or how we handle your data?
Email: [email protected]
Response Time: Within 48 hours
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